AI Video Personalisation

Video that speaks to every customer

Bespoke videos with each customer's name, their car and their next step, delivered by email or SMS with personalised thumbnails and landing pages. Automotive-first, 1,000% ROI.

ISO 27001 since 2019GDPREU AI ActEU & US hosting
Santander Volvo Hyundai Ford NHS Deloitte Reed
The business case

Send videos. See renewals.

A token changes a word. A personalised video changes behaviour: their name, the exact car they drove, and one clear next step. The result is tangible: send the videos, watch the renewals come in.

+1,000%
ROI

Over 1,000% return on investment from a recent automotive renewal campaign, measured on the additional interest revenue booked from renewals. Every £1 spent returned over £11, ensuring a large increase in renewals

Click-through rate

Doubled versus a regular static email campaign.

+30%

Renewal rate, openers

Among customers who opened the email, versus a matched cohort that never received the campaign.

+115%

Renewal rate, engaged viewers

Among customers who watched and clicked the call to action, versus the same never-received cohort. More than double.

How it works

From your data to their inbox in three steps

Step 1

Connect your data

CRM fields, customer names, vehicle details and key dates, securely and GDPR-compliantly.

Step 2

We generate a video per customer

Their name, their car and the feature that matters to them, rendered into a bespoke video with a personalised thumbnail.

Step 3

Delivered where they'll see it

Email or SMS, landing on a page built for that one customer, with full engagement analytics.

See it in action

Watch a real example

This is what lands in your customer's inbox: their name, their finance, their next step.

An example personalised video, exactly as a customer receives it.

Use cases

Built for automotive, ready for the moments that matter

Renewals & retention

A personal video before the finance agreement or lease ends, showing their next car.

Automotive

Lapsed customers

Win back drivers who have gone quiet with a video made just for them.

Automotive

Test drive follow-up

Thank them by name, replay the car they drove, and hand them the next step.

Automotive

Welcome

Reassure and remind them of their finance, where to get a service, where to logon for a happier customer experience.

Automotive

EV education

Demystify range, charging and running costs with videos personalised to each driver's model and usage.

Automotive
Security

Personalisation without the privacy risk

GDPR & EU AI Act compliant

Built for European regulation from day one, not retrofitted.

ISO 27001 since 2019

Independently audited every year, with zero security breaches. Ever.

EU & US hosting

Your customer data stays in the region you choose.

Never used for training

Customer data is encrypted at rest and in transit, and never trains models.

FAQ

Questions, answered plainly

How is this different from putting a name in an email?

A token just changes some text, we generate a whole video per customer with their name, the exact car they have, the feature that matters to them and their specific next step, plus a personalised thumbnail and landing page. It is driving huge enagement with 100% higher click-through rates than static email.

How does AI video personalisation work?

We connect to your CRM data, render a bespoke video per customer with a personalised thumbnail, and deliver it by email, SMS or Whatsapp to a landing page built for that one customer, with full engagement analytics.

Is customer data safe? Is this GDPR compliant?

Yes. We have been ISO 27001 certified since 2019 with zero security breaches, we are GDPR and EU AI Act compliant, we offer EU and US hosting, and customer data is never used to train models.

What scale can it handle?

The platform renders a unique video per customer across full CRM-scale campaigns, from thousands to millions of recipients.

What does it integrate with?

Any CRM or customer database that can export the fields you want personalised, connected through secure APIs or scheduled data feeds. We are currently integrated with Keyloop systems and can easily integrate with your preferred system.

Get in touch

Talk to Kortical

Tell us about your customers and we will show you what a campaign of one-to-one videos looks like for your brand.