Articles

Learn about Kortical’s approach to artificial intelligence and machine learning with a focus on accelerating value from AI.

Beyond the AI Stack: The Real Work Behind Successful Enterprise AI Agents

Building AI is easier than ever. Getting it to production is not. Learn the operational and organisational work behind successful enterprise AI.

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Stone And Rock Automates 94% Of Shipping Queries For Their Shopify Store

Can AI chatbots handle complex shipping queries for home and garden stores? See how Stone and Rock automated 94% of customer support, including shipping calculations no standard Shopify app could handle.

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AI Chatbot for Shopify Pet Stores: How Just Be Kind Uses AI to Deliver Expert Personalised Guidance 24/7

Pet care isn't one-size-fits-all. Each pet needs different products based on their unique situation. See how Just Be Kind achieved 85% support automation with an AI chatbot that gathers context and surfaces the right content at the right moment.

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The Jobpocalypse is Nigh

AI is massively disrupting the world of work and how people make a living. This article shows how the Jobpocalypse could happen faster than we might think but also shows that there is a brighter future with AI and how we can get there.

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5 Reasons Why You Should Add An AI Chatbot to Your Shopify Store

In 2025, if your growing Shopify store doesn’t have an AI chatbot, you’re missing out on faster support, smarter sales, and the kind of insights that fuel lean, scalable growth.

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How to Use AI in Visa and Immigration Services: Innovator International Achieves 80% Automation for Triage and Customer Support

Innovator International uses KorticalChat's AI chatbot to automate 80% of visa enquiries, cutting response times from days to seconds while maintaining 100% positive client feedback.

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Michelin-Starred Restaurant Pied à Terre Innovates Guest Experience with an AI Concierge: A Case Study

Pied à Terre enhanced their guest experience with an AI concierge, offering 24/7 accurate support while preserving their high brand standards, requiring minimal effort from team.

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How Reed Used a Gen AI Chatbot to Automate Real Work: 600% ROI and Thousands of Hours Saved

Reed Group, the UK's leading recruitment agency, uses KorticalChat's AI chatbot to automate 100,000 job postings yearly, cutting creation time from 90 minutes to instant. 600% ROI.

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The Rise of AI Agents: How to Create AI Agents and Why You Want To

AI Agents are the hot topic in Gen AI right now and for good reason they are brilliant at automating full job roles. Read the limitations and how to overcome them here.

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Top Shopify Inbox Alternatives: Gorgias vs Tidio vs K-Chat

Outgrowing Shopify Inbox? Discover AI powered alternatives that automate customer support for your growing store. We've summarised customer reviews from the Shopify App Store for Tidio and Gorgias for you to easily compare the solutions.

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Shopify AI Chatbot, the Future of Customer Service

The power of Gen AI chatbots integrated with Shopify is the future of automated customer service. Read more about the advantages and the best way to implement your AI chatbot for Shopify here.

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Shopify AI Integration: Lessons Learnt in Optimising E-Commerce with AI Personal Shoppers

Learn from real-world implementations, how customers interact with AI not just for support but for navigating and researching products. See the transformative effects of empathetic AI on enhancing the overall customer experience.

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Elevate Your Shopify Store with an AI Personal Shopper

Discover how AI personal shoppers can boost conversions and enhance customer experiences by providing personalised recommendations and automating customer service. Increase sales effortlessly, no coding needed.

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Pros and Cons of Shopify Chatbot vs Tidio vs Gorgias vs KorticalChat

Shopify store owners this is the post that will help you quickly see which shopify chatbot is right for you. Compare Tidio, Gorgias, Shopify Inbox and our very own K-Chat to which solution is right for you.

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How to Improve Shopify Sales with AI Shopping Assistants

The latest AI technology personalises and elevates your Shopify shopping experience, setting your store apart from the competition, with AI personal shoppers.

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Case Study: How The Edit LDN Scaled Customer Support with a Shopify AI Chatbot

Hear how AI chatbot has helped reduce costs by 88% and improve customer care.

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Top 6 Benefits of AI Chatbots for Shopify Stores

Explore the top 6 benefits of AI Chatbots for e-commerce stores. Discover how they help you sell more, keep your customers happier, and give your human agents the ultimate support.

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5 Truths About AI in E-Commerce

McKinsey & Company released a new research revealing the role of next-gen technology in e-commerce. The insights from McKinsey's research are clear: AI adoption, omnichannel strategies, and data-driven decision making are no longer optional; they're essential for thriving in the digital marketplace.

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Exploring the Pros & Cons of an AI Chatbot

A deep dive into the pros and cons of an AI chatbot and how to avoid some of the pitfalls when building your own.

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Analysis: How Good Is OpenAI o1 At Reasoning? Was This Model Too Dangerous To Release?

Read the background to the controversy, methodology for measuring reasoning and the surprising result!

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Gen AI Roadmap: How to go from Idea to Deployment in Weeks

Learn how to go from zero to a fully deployed Gen AI solution in as little as 1 week. Free Gen AI roadmap template included.

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Integrate an AI Chatbot for Website Optimisation (Updated 2026)

Understanding your visitors is key to website optimisation. AI chatbots are the best AI tool to bring you these insights and help you achieve your website goals. Read on, to learn how AI chatbots help optimise your website.

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Unlocking the Power of LLMs with Retrieval Augmented Generation (RAG)

RAG enhances LLMs by integrating your data, making AI chatbot responses more accurate and relevant.

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Transforming Helpdesk Support: The Benefits of AI Knowledge Base Chatbots

Looking to upgrade your helpdesk and knowledge base self-serve offering? Discover how an affordable and efficient RAG-powered AI chatbot can revolutionise your customer support, enhance user experience, and reduce costs.

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KorticalChat User Guide: How to Create and Deploy AI Chatbots

A guide to help you set up your AI chatbot for success.

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Maximising Efficiency in 2024: Top AI Bot Solutions for Your Business Needs

AI chatbot technology is here to stay, read for ideas on the types of AI bots and points to consider when choosing your AI bot strategy.

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How to use ChatGPT for your Website. What are the Challenges & Mitigations?

Before you embark on an AI chatbot for your website, find out how to reduce the risks and gain the benefit.

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How to Create Your Own Custom ChatGPT Chatbot

This post will guide you through creating a custom chatbot using OpenAI's state-of-the-art language model, ChatGPT in minutes with no coding required.

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AI Digital Twin as a Coaching Support Tool: Empowering Thought Leaders with AI Agents

Read how autonomous AI agents, acting as virtual digital twins, offer authors and thought leaders an exciting opportunity to extend their digital reach, engage with their audience more effectively, and maintain the personal touch that defines their unique brand.

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How to Create an AI Chatbot Using No-Code Platforms

AI technology is here and available to all, so this is a guide to how to build an AI chatbot with a no-code platform so you can start your journey today.

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Case Study: Innovator International Increases Market Share with AI Customer Support Chatbot

Hear directly from a KorticalChat customer, Richard, the Director of Innovator International on the power of AI chatbot for his business.

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Opening the Black Box

Explainability is now essential with the advent of GDPR. In this white paper, we explain how to make any model explainable and some of the challenges involved.

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Dropping Features Early: Smart, Time Saving and Efficient or Amateur, Bad Practice and Lazy?

Comparative article showing various approaches in a Jupyter notebook

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Build better AI solutions with an AI roadmap

Get a tried and tested template for AI roadmapping to build better AI solutions. This framework helps you combine the input of your business experts and AI experts to find the fastest route to value.

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Why Automated Machine Learning (AutoML)?

More accurate models lead to better business outcomes

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Why data scientists are rejecting automation (AutoML)

A look at if data scientists rejecting automation is an early indicator of a wider rejection of automation to come, or a problem with the nature of automation? It also considers the competitive landscape in AutoML.

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Kortical recognised as a Top UK AI company as they join Tech Nation's Applied AI Cohort 4.0

Kortical, a leading cloud-based artificial intelligence (AI) platform, has been recognised as one of the top innovative AI companies in the UK and is to join Tech Nation's Applied AI 4.0 cohort.

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Superhuman AI Automation

What is it and how does it work?

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The Modern Business Dilemma

Artificial Intelligence - Death by a thousand cuts or go big

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Pandas Profiling vs Kortical - ML Data Prep

Looking into the two most popular exploratory analysis tools and the differences between them both

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What is Machine Learning?

Learn all about Machine Learning, supervised and unsupervised learning as well as AutoML and AI as a Service platforms that accelerate the building of ML models and solutions.

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What is AI as a Service?

AIaaS solutions are gaining popularity, this article explains the benefits to businesses vs traditional AI solution creation and why AI as a Service platforms are forecast to be worth $77 billion by 2025.

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Innovation with AI in Uncertain Times

Where once it was a luxury to innovate it is now going to be a necessity and here we go through the what AI projects to focus on the what and the how.

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The Myth of the "Citizen Data Scientist"

Some vendors are propagating the myth of the Citizen Data scientist, that anybody can do the job given the right tools and while this is generally not true we examine the roles, training and structures that can allow organisations to adopt machine learning broadly without hiring teams of hard to find and expensive data scientists.

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Our AI Consulting Methodology

Kortical’s gated delivery to AI projects that progress from proof point to pilot in weeks, with a focus on driving maximum business value fast. Learn how we approach AI consulting here.

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Months to minutes with AutoML

Automated machine learning is now enabling businesses to achieve in days what once took months. This article illustrates idea to value in a fraction of the usual time.

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